Who qualifies?

The Casus Cases warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.

What qualifies?

Only products that are purchased directly from Casus Cases are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:

  • Normal wear and tear from daily use of product
  • Product was used for unintended purposes
  • Misuse, mishandling, accident, or other abnormal use of product
  • Damage caused by improper or unauthorized repair or maintenance
  • Product is not genuine or not manufactured by Casus Cases 
  • 3rd party purchases are not covered under Casus Cases warranties

 We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Casus Cases. Please let us know if you have received any defective items by contacting us here: info@casuscases.com

Casus Cases 2-Year Warranty*

Casus Cases offers a 2-year limited manufacturer warranty on a majority of Casus Cases products. Casus Cases products purchased from unauthorized distributors or resellers are not covered by the 2 year warranty. Certain Casus Cases products may have different warranties, which will be explicitly stated here. Examples of products with different warranties are, but not limited to, screen protectors, chargers, cables, backpacks, and glass products. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.

Visit the official Casus Cases Support Center to see “Our Warranty Policy” for more information on how to process a claim. Important Note: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official Casus Cases online stores are covered by these warranties. Casus Cases products sold by any other seller(s) on these platforms will not qualify.

Casus Cases Lifetime Warranty*

Casus Cases offers a limited lifetime warranty for all Casus Cases screen protectors excluding glass screen protectors. This warranty is only valid for screen protectors that are considered defects. Defect is defined as an imperfection or flaw that is produced by a manufacturing error. Accidental drops, installation failures, etc. caused by the owner are not covered under this warranty. Important Note: This warranty excludes all glass products. Visit the official Casus Cases Support Center and see “Glass Replacement Program” for more information.

Casus Cases General Defect Warranty

All products listed below come with a 100-day general warranty*
  • Chargers
  • Cables
  • Glass Products
  • Other Accessories

*All terms and conditions for any and all warranties are subject to change under the sole discretion of Casus Cases LLC.

Casus Cases 30-Day Money Back Guarantee

All products purchased directly from Casus Cases are covered by our 30-day money back guarantee. 

How to submit a warranty:

To obtain the Warranty Claims Form, contact our customer support at info@casuscases.com.

Return the package to :

Casus Cases
400 US Highway 46
2nd Floor
South Hackensack, NJ 07606

Include all the information above in your package to ensure prompt processing of your warranty claim.

All shipping costs for sending back your case will be in the responsibility of the case owner. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees, are in the responsibility of the owner. We advise using a traceable shipping method to ensure safe delivery to Casus Cases LLC. Casus Cases LLC. is not liable for lost, stolen, or damaged shipments for returning packages. 

Once the product is received by Casus Cases , the product will be inspected (within 7-10 business days of receipt on average) to determine if it is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Casus Cases , under its judgment and discretion, will repair, replace, or recondition the product. Casus Cases LLC. will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.

DISCLAIMER: All products returned to Casus Cases LLC. will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to Casus Cases's legal department for further actions. These counterfeit items will not be returned once in the possession of Casus Cases LLC.

Warranty Disclaimers

Except for the express warranties provided herein, Casus Cases LLC. (“Casus”) makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, Casus will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.

Casus reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Casus product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.

Defects caused by any other accident, including failure of installation, carelessness by the user, or defects caused by owner's usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.

Casus reserves the right to replace, repair, rebuild, and recondition products at Casus's sole option. If the product under warranty becomes inactive or no longer in production, Casus reserves the right to replace the inactive product with a similar or better product in accordance to Casus judgment and discretion.

Excluding the express warranty provided, Casus Cases LLC., in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Casus product, including, but without limitation, device damage, data loss, or personal injury.

*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.

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